can be about process and not about people. We had to do lots of things from scratch because it wasn't even really on the radar there in 2010. One of McCalls first acts when she arrived at ITV in 2018 was to set up a diversity and inclusion council, copying a successful strategy she had used at EasyJet. In 1986 she joined The Guardian Media Group, where she . I want to know everything about the business. I did a postgraduate in education after my degree and I went to Holland Park Mixed Comprehensive, where I taught secondary school. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. The chief executive of ITV said Jeremy Clarkson's comments about the Duchess of Sussex "do not wash over" and negatively impact the brand. This thing about positive action has been quite a big galvaniser internally.. I think as a woman, you have a different experience but you have an experience of being treated rather oddly I think, especially as you get more senior. It's about developing people, spotting the gaps, spotting the problems, exiting people when that's necessary but in a really humane way. Linda Walmsley is a professional interviewer and business owner of UK recruitment search and selection firm, Walmsley Wilkinson Associates. How do you think Human Resources should operate within any business? We have obviously looked very closely at how were doing that, whether were doing that clearly not enough. At ITV we have big times ahead. We will also commission original content. What I hear repeatedly is once you have your second child and youre looking at childcare, it becomes very expensive, because youre paying for that childcare out of your taxed income and youre often paying two taxes because if you have a nanny or extra childcare support, youre paying tax on that as well. She will receive a golden hello of around 3 million to compensate her for share awards that she is giving up at EasyJet. ITV, led by CEO Carolyn McCall, saw total external revenue rise 8 percent over 2021 to 3.7 billion pounds ($4.4 billion). If an individual has taken a year out, then a lot will have changed in a company. The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it - I feel that is a really appropriate quote. I think hiring is one of the most difficult things you can do at any level because talent is everything and you want to get the best people whatever role youre in at management level. Linda had the pleasure of working with Dame Carolyn McCall during her 14 years with Guardian Media Group. Everyone is now aware of it, so what has really shifted is the awareness around diversity whether thats around disability, BAME, LGBT or whether thats around gender. Some claimed the performance was racist to white people. "[18], McCall earned a 3.7 million salary at ITV in 2018. At the time there were only 3 percent of female pilots in the worldwide pilot population; it was so low. Some viewers were horrified. However, in terms of general leadership, then in my view youve got to listen to people, find out what they think about where they work, what they do, how they do it, find out about their customers, the viewers, the passengers whatever it might be. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. Change is happening on screen too. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. Carolyn McCall says she has acquired 'about five years' experience in eight months' in her new role as easyJet chief executive. Addressing the now-disgraced Sun column from the Who Wants to be a Millionaire? I had actually been thinking about it for some time.. I implemented the female pilot initiative with a close colleague. ITV warns of plunging advertising revenues but insists Clarkson row hasn't damaged its brand. Of course its not the same, but there are some similarities because its about equality. Watch: Diversity's Black Lives Matter performance on Britain's Got Talent, Read more: The EMpower Top 50 Advocate Executive Role Models 2021, It was startlingly shocking, I thought it was shocking, Carolyn McCall, ITVs chief executive, told Yahoo Finance UK. I think if HR are not embedded, they don't really understand the business, if they only understand HR and they're not really in tune with the business, then I think that that's where it fails. I had a long chat with my chairman and I said theyre going to accuse me of tokenism, theyll say were just reacting. At the time there were only 3 percent of female pilots in the worldwide pilot population; it was so low. But McCalls flight-path to the top has not been smooth. She said, yes its a good thing. You want to be able to just have the process and policy as a hygiene factor as its actually about people. So if you want to see every episode of Vera or Endeavour or Fleabag, it will all be on Britbox, so its a one stop shop for depth and breadth of British originated content. ITV stood firm in the face of the criticism and issued a statement in solidarity with Diversity and the Black Lives Matter movement. I didn't really have aspirations, but I was brought up in a family where my mum worked, and my dad worked, so I think it was just about wanting to work. We are therefore doing quite well on screen. She said, yes its a good thing. I am really clear about this, because I think a lot of H.R. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group, I have always been very organised but now I am hyper-organised as a result of having a family. Read more: The EMpower Top 100 Ethnic Minority Executive Role Models 2021. Read more: The EMpower Top 100 Ethnic Minority Future Leaders 2021, I dont even know that that means, Im not being funny, I dont actually know what that means, McCall said when asked how it felt to be a leading diversity and inclusion advocate. Everyone is now aware of it, so what has really shifted is the awareness around diversity whether that's around disability, BAME, LGBT or whether that's around gender. Ive learnt a lot and my experience has deepened my leadership thinking if you like, but the thing I know for sure is that you have to get out and talk to your people and customers. They were offering rubbish teachers like me a job. I realised that we'd cracked the operational issues when I got an email at Easter. If you dont get it right, then these areas can cause the biggest headaches and have an incredibly negative impact on the bottom line - our clients value our recommendations we listen well and act as a supportive partner. But we felt our talent was being attacked.. Delighted you enjoyed the article. Dame Carolyn Julia McCallDBE(born 13 September 1961)[1][2]is a British businesswoman of Scottish and Irish descent. We got all the pilots on board and all the male pilots were actually amazing about it, really supportive. I dont think thats gender specific, she told the Mail recently. McCall was born on 13 September 1961 in Bangalore, India. Linda had the pleasure of working with Dame Carolyn McCall during her 14 years with Guardian Media Group. "We have a global studios business and so . Hi Steve, it's a pleasure, really glad you enjoyed the article. [8] She was said to prefer a "pragmatic approach to human resources rather than politically correct niceties". That doesnt move anything forward. It's not good for anyone when someone is not working out and identifying that and working as a business partner to fix them. When I get asked to do speeches and especially when I have been asked to do speeches to women who are rising in their careers and they want top tips, then I look at something I did for WACL (Women in Advertising & Communications, London) 20 something years ago and what I said there was use every piece of technology you can, to find the balance in your life so that all the juggling becomes easier. I don't think I've really changed that much in terms of how I approach leadership and management. They ranged from claims it wasnt appropriate for family viewing to arguing broadcaster ITV was unfairly promoting a political organisation. After some months, I received an e-mail from an Irish pilot based at Charles de Gaulle airport. You need stamina. One thing I know for sure is that if you dont bring people with you and theyre not aligned about strategy then actually they just go off and do their own thing. It still takes people aback when I ask that question, it sometimes catches them slightly off guard. Jeremy Clarkson's "awful" comments about Meghan Markle have had "no washover onto the ITV brand," according to CEO Carolyn McCall. They absolutely hated what had been happening. ITV boss Carolyn McCall faces backlash for forcing out Piers Morgan for criticism of Meghan Markle after 'mother to mother' letter from Duchess as Ofcom clears him. It works brilliantly, but it does so because they both know ITV really well, they both know each other really well and they also work brilliantly together. She then gained a master's degree in politics from the University of London, and subsequently joined construction group Costain. There is therefore that important thing of chemistry, instinct and intuition that comes into play. During her tenure the Manchester Evening News and regionally based business were sold to Trinity Mirror, and a 49.9% stake in Trader Media Group was sold to Apax Partners, in a deal that valued the business at 1.35bn. Then easyJet, the day I felt we really turned a corner. But its very nice for ITV I think.. Off screen, I believe we do well in certain areas and we are working hard on other areas. Its so important to listen to them about what they think because they tend to be much closer to the customer end experience. The pilots were up in arms. Dame Carolyn Julia McCall DBE (born 13 September 1961)[1][2] is a British businesswoman of Scottish and Irish descent. Of course its not the same, but there are some similarities because its about equality. Carolyn is leading the ITV strategy to be More than TV and is focusing on three key areas: - strengthening the integrated producer broadcaster; growing UK and Global production and creating a scaled Direct to Consumer business. [17], She is a creator of BritBox, a subscription video service venture in partnership with the BBC which launched of late 2019 in the UK. Examples include Andi Peters standing in for morning host Lorraine Kelly, Allison Hammond hosting This Morning, and Ian Wright hosting Moneyball. What is really good is they do speak really openly about things.. I don't think I knew but I was brought up abroad and there was a program on TV called Police Woman with Angie Dickinson and I remember thinking I want to do something like that, because she was really strong and dynamic. Ad sales will drop sharply by 11% in the first quarter, broadcaster warns If I go back to the Guardian days, I think about launching the Guardian web sites in 1996, which came on the back of launching Wired magazine in the U.K; that was massive. Will the rest of 2022 be better for investors and can the UK market continue to outperform? I think everyone agrees with the concept and that most sensible and good employers will want to be able to give flexibility to its employees. I don't think Government can legislate for how women feel about returning to work. I had regularly read the Guardian, so I couldnt believe that he was the editor and I was a 24-year-old planner. I realised that wed cracked the operational issues when I got an email at Easter. Change is happening on screen too. I think it's all about the individual. Michael O'Leary, the CEO of rival Ryanair, said the airline industry would have been poorer without her; "I clearly underestimated her and I was proved wrong. Id rather be accessible and make time for people because I think you get much more out of that. We had to change things structurally to get more female pilots in the pipeline, in order to achieve the goal that 20 percent of female pilots were to be recruited by 2020. [Rawcliffe] and the team have been really good on that and the feedback has been really good because it increases peoples confidence about talking about issues to do with race. At EasyJet, I set up a women's network and encouraged a LGBT network. Its a marathon. In 1986 she joined The Guardian Media Group, where she progressed from within advertising sales to become CEO. Carolyn McCall hopes investors will adjust their set as the broadcaster kicks off a new streaming service 'We've caught up,' says ITV's boss. You are trying to blend people. That's all our daytime programming from 6:00 in the morning, all the way through to when the quiz shows finish early evening. Heavens, she even survived winning Veuve Clicquot Business Woman of the Year in 2008, an accolade that has felled several others. Dismissed as a media luvvie by Ryanairs Michael OLeary when she arrived, she restored staff morale, delivered four successive years of record profits, and piloted EasyJet into the FTSE 100 index. Personable, calm and friendly, she was born in Bangalore, India, and was educated in India and Singapore, followed by a Catholic boarding school in the UK. As shares tumble and costs soar Will the fast food giants ever deliver for investors? McCalls efforts to promote and support ethnic minority talent, both internally and externally at ITV, have been recognised in the EMpower Advocates list 2021. The song Black Lives Matter by Dax played in the background, including the lyric I cant breathe Floyds last words. I dont think Ive really changed that much in terms of how I approach leadership and management. Carolyn McCall (credit: Rex Features) Steve Clarke profiles ITV's new CEO, Carolyn McCall, and examines some of the challenges facing her. But Dame Carolyn McCall, who was yesterday named as chief executive of ITV, has done it all for real. [3] She previously served as the chief executive of easyJet from 2010 to 2017. All I would say is I think that I have only ever done it one way and you know me well from my past. Ive always been asked how I do what I do, she said. I feel that is a really appropriate quote. Ive always been asked how I do what I do, she said. On graduation she began training as a teacher, completing a year at Holland Park School. I think the awareness has increased but I think the how is still quite hard for a lot of people. If you say to people: 'look, there is an issue here', many people dont see the issue. Policemen in riot gear circled the dancers as they moved through mock teargas and, mid-way through the four-minute performance, Diversity knelt with their fists in the air the symbol of protest that has become synonymous with Black Lives Matter. They talk about women coming back to work, they talk about gender equality, they talk about the pay gap, which is constructive. Well you have to ask other people really, it's very hard to know. But her lack of personal CEO space is not . I then did my masters degree in politics and worked at Costain whilst I was completing my studies. A month later, McCall promoted Ade Rawcliffe to ITVs board as group director of diversity and inclusion. My team were just extraordinary, they were a brilliant top team. easyJet was a complete turnaround and it became a customer facing airline which won awards for being customer centric.